Gambaran

Responsibilities:

  • Orchestrate the Student Journey: Act as the strategic lead for student onboarding, ensuring seamless integration into the Cakap ecosystem (Chat, Club, and Private Sessions)
  • Retention Advocacy: Proactively identify friction points in the student lifecycle to maximize engagement and ensure long-term educational ROI for our users
  • Strategic Voice of the Customer (VoC): Transform qualitative student feedback into data-driven reports that influence the company’s product roadmap and service standards
  • Relationship Management: Execute high-touch outbound engagement strategies to cultivate a loyal community and minimize churn

Requirements:

  • Client Lifecycle Expertise: Proven experience managing high-value B2C relationships, preferably within the EdTech or Premium Service sectors
  • Cross-Cultural EQ: High emotional intelligence with the ability to navigate complex communication across diverse cultural and linguistic backgrounds
  • Analytical Storytelling: Ability to not just collect data, but to “tell the story” of the student experience through professional-grade documentation
  • Growth Mindset: A commitment to personal and professional evolution within Indonesia’s most innovative education platform

Tagged as: communication, hubungan masyrakat, ilmu komunikasi, management, manajemen, marketing, pemasaran

Benefits:
Gaji

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Tentang Cakap (PT Cerdas Digital Nusantara)

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

  • Learning process (and acknowledging one’s learning process) is essential in our team.
  • We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.
  • We appreciate not only great and fresh ideas but also how to turn them into real-world applications.
  • Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.
Sekolah Bahasa
Online / Pembelajaran Jarak Jauh